Roz Tandy is the owner and training director of The Luke Agency. She began her company in 1998 and is committed to promoting attitudes that will raise the standards and expectations a person has of themselves and others. Her dedication, knowledge and vast experiences have made her a highly regarded trainer, facilitator, motivational speaker and presenter. Roz was employed for over thirty-five years in sales, clerical and customer service environments. She has walked in the shoes of many of those persons desiring the skill sets and finesse needed to acquire and maintain long-term employment, business ownership and leadership savvy. Her sensitivity to where they are makes her all the more effective. In addition, she has received extensive and on-going training such as Human Relations in Business, Performance Excellence, Situational Leadership, The Ritz Carlton’s Leadership Center’s Building and Maintaining a Culture of Service Excellence & Executive Development, The Malcolm Baldrige Approach, Effective Customer Service, The Quality Way, Toastmasters International, and Presentation Power. She is the author of two published works entitled, “Discovering My Greatness” and “Customer Service in God’s House.” She has continued to develop and expand her gift of teaching by remembering “the best place to learn is in the front of the class as the instructor.” Roz believes “it is never too late to be what you could have become.” Her training is designed to meet people where they are and to get them moving in the direction they are destined to be.